Terms and Conditions

This Website

This website and all its content are subject to COPYRIGHT and are owned by Kiama Tourism. No part is to be reproduced or utilised in any way without the permission of Kiama Tourism

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address. This privacy policy explains how Kiama Visitor Information Centre handles and protects your PII in accordance with commonly accepted privacy principles. Kiama Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to:

Kiama Visitor Information Centre, PO Box 73, Kiama NSW 2533

What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Kiama Visitor Information Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.kiama.com.au
• Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Kiama Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information
Kiama Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.kiama.com.au may be used to:
• Purchase of products or services delivered by Kiama Tourism
Information is collected when you purchase from Kiama Visitor Information Centre. When your credit card details are collected they are not kept on file and are entered directly into the Secure Pay system.

A booking confirmation will be sent to you electronically. We may also contact you about your stay for customer service purposes or to make any amendments to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With
Kiama Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers that you have booked with
Kiama Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Although Kiama Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Kiama Visitor Information Centre.
• Legal obligations
Kiama Visitor Information Centre may be required by law to disclose information provided by you to Kiama Visitor Information Centre for the purposes of obtaining products or services from Kiama Visitor Information Centre. Kiama Visitor Information Centre may also disclose information against someone who poses a threat to Kiama Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.

Validity of Rates

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Payment is due within 72 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy
Please Note: All bookings incur a AUD$3.50 (inc GST) booking fee. Cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc GST) administration fee in addition to the Cancellation Fee of the Service Provider. We encourage you to view the operator's cancellation and indemnity policy before paying for your booking.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER

The material on this web site provides general information only and is not intended as advice and must not be relied upon as such. You should make your own inquiries and seek independent and/or alternative advice prior to making any decisions.

All material on this web site is derived from sources believed to be current and accurate as at the date of publication and is provided in good faith. Kiama Tourism makes no representation or warranty that (1) any material on the web site will be accurate, reliable or complete (nor does Kiama Tourism accept any responsibility arising in any way for errors in, or omissions from that material, even if those errors or omissions occur on account of Kiama Tourism's negligence); or (2) your access to this web site will be timely, secure or uninterrupted. Your use of the information on this web site is entirely at your own risk.

This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or the web site may describe activities which are inherently dangerous. Kiama Tourism makes no representations as to the nature, quality or suitability about any or all of the activities shown on this site and the user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity.

This web site contains contact details for various businesses and service providers that are members of Kiama Tourism. In placing these contact details on this web site, Kiama Tourism makes no representation as to the currency or accuracy of such details. Nor does Kiama Tourism make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the contact details.

Kiama Tourism shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by you or any other person as a result of their use of the contact details. Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those contact details and any other information displayed on this web site.

Kiama Tourism will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by you or any other person resulting from any action or decision by you in reliance upon the information on this website, or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps may not be to scale.